PRIVACY POLICY

Last updated: August 2, 2025

Memory-of-Agents ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI memory infrastructure platform.

🔒 YOUR DATA, YOUR RIGHTS

At MOA, we believe privacy is a fundamental right. We take privacy at our heart and operate under these core principles:

  • Full User Ownership: You retain complete ownership and control over all your data
  • No Data Mining: We do not analyze, mine, or use your data for any commercial purposes
  • Support Only: We access your data solely to provide customer support when you explicitly request help
  • No Third-Party Sharing: We never sell, trade, or share your data with third parties for marketing or analytics
  • Complete Transparency: You always know exactly what data we have and how it's used

1. INFORMATION WE COLLECT

Personal Information

  • Name, email address, and contact information
  • Account credentials and authentication data
  • Billing and payment information
  • Professional information (company, role)

Technical Information

  • API usage data and performance metrics
  • System logs and error reports
  • Device and browser information
  • IP addresses and geographical location

Memory Data

  • Conversation data and memory content you store
  • Metadata and contextual information
  • Usage patterns and access logs

2. HOW WE USE YOUR INFORMATION

We strictly limit the use of your data to essential service operations only:

  • Provide, maintain, and improve our AI memory services for your benefit
  • Process transactions and manage your account securely
  • Provide customer support when you explicitly request assistance
  • Ensure security and prevent unauthorized access to your data
  • Comply with legal obligations (only when legally required)

⚡ Important: We do NOT use your data for analytics, marketing, product development, or any other purpose beyond providing you with the service you requested.

3. DATA SECURITY

We implement industry-leading security measures to protect your data:

  • End-to-end AES-256 encryption
  • Zero-knowledge architecture design
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • Secure data centers with 24/7 monitoring

4. DATA SHARING

🚫 ZERO DATA SHARING POLICY

We do NOT sell, trade, rent, or share your personal information with any third parties for commercial purposes. Your data stays with you and us only.

We may access or share data only in these extremely limited circumstances:

  • Customer Support: Only when you explicitly request help and authorize access
  • Legal Compliance: Only when legally compelled by court order or law enforcement
  • Security Protection: Only to prevent immediate harm to our systems or users

📞 Customer Support Access: Even when you request support, our team only accesses the minimum data necessary to resolve your specific issue, and access is logged and audited.

5. YOUR RIGHTS

You have FULL rights over your data. No restrictions, no limitations:

Data Control Rights:

  • Access and download all your data instantly
  • Correct or update any information
  • Delete your account and all data permanently
  • Export your data in standard formats

Privacy Rights:

  • Restrict any processing of your data
  • Opt-out of all communications
  • Request detailed activity logs
  • Revoke access permissions at any time

🏃‍♂️ Instant Action: All data rights can be exercised immediately through your account dashboard or by contacting support. No waiting periods, no bureaucracy.

6. INTERNATIONAL TRANSFERS

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms.

7. CONTACT US

For privacy-related questions, to exercise your rights, or if you need support:

Privacy & Data Rights

Email: privacy@memof.ai
Response Time: Within 24 hours
Data Requests: Processed immediately

Customer Support

Email: support@memof.ai
Access: Only with your explicit permission
Purpose: Helping you resolve issues only

🤝 Our Commitment: When you contact us for support, we only access the data you specifically authorize us to view, and only for the duration needed to help you.

8. POLICY UPDATES

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance of the updated policy.